Record Go car hire Spain - overview
Record Go (formally Record Rent a Car, operating as "Record go Mobility") is an independent Spanish car rental company founded in 1966 in Castellón. It is one of Spain's five largest car hire operators by fleet size, with 30,000+ vehicles and presence in Spain, Portugal, Italy and Greece. Record Go is not part of the Goldcar or Europcar group - it is an independent company. The confusion occasionally appears on comparison sites; the companies are unrelated.
Record go rent a car in Spain is strongest at island and coastal airports: Palma de Mallorca, Gran Canaria, Tenerife Sur, Fuerteventura, Lanzarote and Ibiza. For car hire at these locations Record Go consistently appears in the three cheapest results on comparison engines. On the mainland it operates at Malaga, Barcelona, Alicante, Madrid-Barajas, Valencia, Seville and Bilbao.
Record Go reviews Spain - ratings across platforms
| Platform | Score | Reviews | Note |
|---|---|---|---|
| Trustpilot (recordrentacar.com) | 2.4 / 5 | ~26,000 | Complaint-heavy but improving vs previous years |
| Google Maps - Malaga (María Zambrano station) | 4.3★ | ~1,038 | One of the stronger branch scores for a budget brand |
| Booking.com Spain | ~7.8 / 10 | ~172,000 | Highest-volume aggregator dataset of any Spanish budget operator |
| DiscoverCars - Malaga Airport | 7 / 10 | Post-rental surveys | Airport desk slightly lower than station desk |
| DiscoverCars - Madrid Airport | 8 / 10 | Post-rental surveys | Madrid among their better-scoring locations |
Ratings checked June 2026.
What customers praise
The 172,000 Booking.com reviews and the 4.3 Google Maps score at Malaga station give a different picture than the 2.4 Trustpilot score. At 7.8 out of 10 from a very large post-rental sample, Record Go's routine rental experience is better than the Trustpilot reputation suggests. Positive reviews mention free shuttles (available at Ibiza, Menorca, Bilbao, Valencia, Seville, Lisbon and Porto), generous free upgrades, and helpful staff at specific island locations. The Malaga María Zambrano train-station desk in particular receives consistent praise.
Record Go's FastKey-equivalent self-service system at some locations also gets positive mentions for eliminating counter wait time.
What the critical reviews flag
The negative Review pattern is the same as across most budget Spanish car hire operators: counter pressure to buy full cover, large deposit if declining (~€1,200), disputed fuel charges and damage charges on return. A specific additional issue for Record Go: some customers report being required to purchase full cover when paying with certain card types at the counter, even if the booking was made as a "pay later" standard rate.
Long queues at peak-season island locations - Palma Airport in July and August, Gran Canaria in December - appear repeatedly in negative reviews.
Record Go offers free airport shuttle buses at several locations where the desk is off-terminal: Ibiza, Menorca, Bilbao, Valencia, Seville, and (in Portugal) Lisbon and Porto. At these locations, the car is collected and returned at a car park reachable by the company shuttle. Confirm the shuttle schedule matches your arrival time before booking - particularly for late-night or early-morning flights.
Record Go car hire Spain - key facts
When Record Go makes sense for car hire in Spain
Record Go is strongest for island holidays - Mallorca, Ibiza, Menorca, Lanzarote, Gran Canaria, Tenerife and Fuerteventura. At these airports it combines competitive pricing with a network built specifically for high-volume tourist traffic. The 172,000-review Booking.com dataset and the 4.3 Google Maps score at Malaga station suggest the experience is more consistent than the Trustpilot score implies.
For mainland Spain driving trips, Drivalia (Trustpilot ~4.0) and OK Mobility (~3.7) offer a better-documented customer experience at comparable prices. Record Go's advantage on the mainland is primarily the Malaga train-station location - convenient if you're combining train and car travel along the Costa del Sol.
Record Go car hire Spain - common questions
No. Record Go (Record Rent a Car / Record go Mobility) is an independent Spanish company, founded in 1966 in Castellón. Goldcar is owned by Europcar Mobility Group. The two brands are unrelated - different ownership, different fleets, different office locations. They compete in the same budget car hire segment at Spanish airports, which may be the source of the confusion.
Record Go's security deposit for standard rates is approximately €1,200, held on a credit card at pickup. If you book an full cover rate, no deposit hold is required. Debit cards and virtual/prepaid cards are frequently rejected for the deposit - use a physical credit card in the lead driver's name. Out-of-hours surcharges and late-return fees apply at most locations; check the specific terms when booking.
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